Returns, Refunds and Exchange Policy

  • Zero Tolerance Engineering Australia Pty Ltd wants our customers to be completely satisfied with their purchases and will happily offer an exchange in instances where you have changed your mind or are not completely satisfied with a product or size, shipping costs are not covered for change of mind. All purchases are dispatched, via Australia post, within 48 hours of sale.
  • Eligible products can be returned within 14 days of the date you received your parcel for a credit note providing the product is in original condition. That is, unused and unmarked and in its original packaging suitable for resale.
  • We ensure that your seals/cylinder components arrives to you immaculately and it must be returned in the same condition, making sure they are in a re-sellable condition
  • If your return is accepted as per our returns policy, we will issue you with an electronic credit note only. This can then be used for you to seamlessly re-shop for your preferred item.
  • Any items marked with ‘Final Sale’ cannot be returned for an exchange, no exceptions. Any ‘Final Sale’ items which are returned will be refused upon delivery.
  • Please note Zero Tolerance Engineering Australia Pty Ltd reserves the right to refuse a return if it does not meet the conditions outlined above. If we deem an item not be accepted for return then it will be returned to you at your own expense.
  • The cost involved in returning an item to the wholesaler, should this be required, will not be covered or reimbursed by us and is the customer’s’ sole responsibility. For your protection and in case of any loss or damage, please ensure your return package is registered and insured.
  • All returns will be processed within 2 business days. Once we have received your returned package and inspected the item you have purchased, you will be contacted via email and provided with a credit note.
  • The cost of return shipping to and from Zero Tolerance Engineering Australia Pty Ltd is at the customer’s expense and will not be refunded or added to your credit note. Credit notes can not be used in conjunction with any other sale or discount code.
  • All credit notes are valid for 6 months, we recommend you use your credit note as soon as possible.
  • To organise a return please email Zero Tolerance Engineering Australia Pty Ltd with your name, order number and details of the return. We will then provide you with a returns form. Any returns sent to us without a returns form will be returned to sender.
  • Zero Tolerance Engineering Australia Pty Ltd does not offer price adjustments. The sale price can only be guaranteed during the sale period, not before or after. 
  • In the unlikely event that your item arrives damaged please contact us immediately at the email address above with an image of the damaged item and we will get back to you right away.

Our Location

Unit 1, 19 Moonbi Street, Brendale, Brisbane. Queensland, Australia, 4500

Opening Hours

Mon-Thur 7:30 – 15:30 / Friday 6:30 – 14:30

Phone

(07) 3889 7822

Email

info@cdrhydraulics.com.au

Contact us